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Privacy Policy
This Privacy Policy explains how Just Casino may collect, use, store and share personal information when you visit the website, create or use an account, contact support, or take part in casino services. It is intended for players in Australia and should be read together with the website’s other terms and policies. We aim to handle personal information responsibly, use it for legitimate business and legal purposes, and provide appropriate ways for players to ask questions or exercise their privacy rights.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. Just Casino may collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. We try to collect information that is relevant to the purposes described in this policy.
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account credentials, preferences and correspondence. We may also record information connected with account settings, responsible gambling choices, support requests and communications with our team.
Identity and verification information
To help confirm a player’s identity, age, eligibility or account information, we may request verification documents or other information. This can include information shown on identity documents, proof of address, images or other material needed for checks. We may also receive information from service providers that help us perform identity, fraud, security or compliance checks.
Payment and transaction records
We may handle records relating to deposits, withdrawals, wagers, winnings, refunds, payment methods and other account transactions. Payment providers may process payment details on our behalf. We may receive transaction references or limited payment information needed to confirm, administer and investigate a transaction, rather than storing all payment information ourselves.
Device, usage and cookie data
When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times, referral information and interactions with website features. We may also use cookies, pixels or similar technologies to remember preferences, support security, understand website use and improve the service.
How we use information
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- Creating, maintaining and administering your account.
- Processing and recording deposits, withdrawals, wagers and other transactions.
- Checking identity, age, eligibility and account information.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support and responding to questions, complaints or requests.
- Operating, maintaining, testing and improving the website and its features.
- Personalising parts of the website and remembering selected settings.
- Sending service messages, account notices and other necessary communications.
- Sending marketing communications where permitted and where you have provided consent or another valid basis applies.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.
- Protecting our rights, the rights of players, and the security of our systems and services.
Where information is used for marketing, you can choose to stop receiving promotional messages. Stopping marketing does not prevent us from sending important service or account communications, such as security notices, transaction updates or information about changes to applicable terms.
Sharing information
Information may be shared where reasonably necessary to provide the website and its services. This may include sharing with payment providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud-prevention services, professional advisers and other suppliers working on our behalf. These parties should only use information for authorised purposes and according to their role and applicable requirements.
We may also disclose information where required or permitted by law, to respond to a lawful request, protect the website or another person, investigate suspected wrongdoing, resolve a dispute, or support a transaction involving a business service. Information may be processed in countries outside Australia when service providers or systems are located overseas. Where this occurs, reasonable steps should be taken to protect the information and handle it consistently with applicable privacy requirements.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when you visit a website. Some are needed for core functions, such as keeping a session active, supporting login features, protecting an account and remembering choices. Other cookies may help us understand how the website is used, measure performance, improve content or support relevant communications.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may need to be selected again. Browser controls vary, so you should review the settings and help information for the browser or device you use.
Security
We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication, secure connections and processes for identifying or responding to security issues. No online service can guarantee complete security, so players should use a strong password, keep account details confidential and contact support promptly if they suspect unauthorised activity.
How long information is kept
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal or operational requirements.
Links to other services
The website may contain links or connections to third-party services. Those services may have their own privacy notices and practices. We encourage you to review their information before providing personal details. This policy applies to information handled through Just Casino services and does not automatically cover independent third-party websites.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to explain how your information is used, request access to information connected with your account, ask for inaccurate or incomplete information to be corrected, or request deletion of your data where there is no continuing legal or legitimate reason to retain it.
You may also withdraw consent to marketing communications at any time. You can use an unsubscribe option included in a marketing message where available, change relevant communication preferences in your account, or contact us directly. Withdrawing marketing consent does not necessarily require deletion of account, transaction, verification or security records that we must keep for legal, fraud-prevention, dispute or operational purposes.
Making a data request
To exercise your rights, ask a privacy question, request access, seek correction, request deletion, or withdraw consent to marketing, contact us at support@justcasino-au.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, to help protect personal information from unauthorised disclosure.
We will review requests in accordance with applicable requirements. Some requests may be limited or declined where fulfilling them would affect the rights of another person, compromise security, interfere with fraud or responsible gambling checks, or conflict with a legal obligation to retain information. If a requested change cannot be made immediately, we will aim to explain the reason in general terms.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information-handling practices. The updated version will be made available on the website with a revised date or other notice where appropriate. We encourage you to review this page periodically. By continuing to use the website after an update takes effect, you acknowledge the updated policy to the extent permitted by law.